Terms & Conditions
Warranty
We warrant that all products we provide will be of reasonably satisfactory quality and will materially comply with their applicable specification for the periods specified, in each case running from the date of purchase, subject to the terms below, the terms of our Returns Policy and our General Terms.
Our Shower and Bath Screens conform to EN14428 and CE & UKCA Approved.
Extended Guarantee
All of our products come with a 1-year guarantee for parts and labour which can be extended (in respect of products marked with an * in the Guarantees Table) at no extra cost.
To avail of the extended guarantee period, you must register your MyStyle product online at www.mystylebathrooms.com/product-registration and click ‘Register Guarantee’ to complete the online form.
Terms & Conditions of Guarantees
Product colours may vary. All measurements are in millimetres and together with images are for illustrative purposes only. All products must be installed in a well-ventilated area. We reserve the right to change our specifications without prior notice. Errors and omissions are excepted.
Replacement parts are available from your Bathroom Retailer or by contacting our Aftersales Department on +44 (0)28 3025 9988.
Refund, repair or replacement requests must be requested and processed under the terms of our Returns Policy. At our discretion we may choose to send our own service engineer or appoint a suitably qualified contractor to replace or repair a faulty product.
| Product Category | Guarantee | Exclusions from Guarantee | Exclusion Guarantee Years | Terms & Conditions |
| Ceramics | Lifetime* | Cistern Fittings | 2 | *25 Years if Registered First 1 Year Parts & Labour, Remaining 24 Years Parts Only 1 Year on Commercial or Public Installations |
| Toilet Seats | 2 | |||
| Furniture | 5 Years* | Handles | 2 | *25 Years if Registered First 1 Year Parts & Labour, Remaining 24 Years Parts Only 1 Year on Commercial or Public Installations |
| Water ingress explicitly excluded | – | |||
| Bathing | 5 Years* | – | – | *5 Years if Registered First 1 Year Parts & Labour, Remaining 4 Years Parts Only 1 Year on Commercial or Public Installations |
| Showering | 10 Years* | Cartridges | 5 | *10 Years if Registered First 1 Year Parts & Labour Remaining 9 Years Parts Only 1 Year on Commercial or Public Installations |
| Diverters | 5 | |||
| O Rings | 5 | |||
| Hoses | 1 | |||
| Exin Shower Trays | Lifetime* | Shower Wastes | 2 | *25 Years if Registered. 2 Years Standard 1 Year on Commercial or Public Installations |
| Shower Enclosures Shower Bath Screens | Lifetime* | Handles | 2 | *25 Years if Registered First Year Parts & Labour Remaining 24 Years Parts Only 1 Year on Commercial or Public Installations |
| Rollers | 2 | |||
| Hinges | 2 | |||
| Seals | 2 | |||
| Tapware & Accessories | 10 Years* | Cartridges | 5 | *10 Years if Registered First 1 Year Parts & Labour Remaining 9 Years Parts Only 1 Year on Commercial or Public Installations |
| Diverters | 5 | |||
| O Rings | 5 | |||
| Hoses | 1 | |||
| Heated Towel Rails | 5 Years* | – | – | *5 Years if Registered First 1 Year Parts & Labour, Remaining 4 Years Parts Only 1 Year on Commercial or Public Installations |
| Mirrors & Cabinets | 2 Years* | – | – | *2 Years if Registered First 1 Year Parts & Labour, Remaining 1 Year Parts Only 1 Year on Commercial or Public Installations |
| Alca Wall Hung Frames & Concealed Cisterns | 15 Years* | Inlet Valves | 6 | *15 Years if Registered First 1 Year Parts & Labour Remaining 14 Years Parts Only 1 Year on Commercial or Public Installations |
| Flush Valves | 3 | |||
| Alca Flush Plates | 2 Years* | – | – | *2 Years if Registered First 1 Year Parts & Labour, Remaining 1 Year Parts Only 1 Year on Commercial or Public Installations |
| Alca Stainless Steel Linear Shower Drains | Lifetime* | Removable Components | 3 | *25 Years if Registered First 1 Year Parts & Labour, Remaining 24 Years Parts Only 1 Year on Commercial or Public Installations |
| Alca Plastic Linear Shower Drains | 6 Years* | – | – | *6 Years if Registered First 1 Year Parts & Labour, Remaining 5 Years Parts Only 1 Year on Commercial or Public Installations |
| Alca Floor Drains | 6 Years* | – | – | *6 Years if Registered First 1 Year Parts & Labour, Remaining 5 Years Parts Only 1 Year on Commercial or Public Installations |